Frequently Asked Questions
Everything you need to know about shopping at Bobobobo
How long does shipping take for my order?
Domestic orders typically arrive within 2-5 business days, while international shipping can take up to 10-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
Are the products on Bobobobo authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from the brands or authorized distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and various digital payment wallets including PayPal and GoPay.
Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within 1 hour of placement. Once the order has entered the processing stage at our warehouse, we are unable to make further changes.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress in real-time.